In this unit we'll learn about complaints, but...
What is a complaint?
Unit 1a. Page 5. Ejercise 1
Check the dialogue script.
Unit 1a. Track 1.
NARRATOR: Conversation 1.
DR. SOLIS: Redford Clinic, good morning.
MAN: Hello, Dr. Solis? It's Michael Taylor.
DR. SOLIS: Hello Michael. How are you?
MAN: Not too well. Doctor Solis. In fact, I'm calling to complain about the service I recived at your clinic.
DR. SOLIS: Oh! Please tell me what happened.
MAN: Well, last week I had an appointment with Dr. Lee, you know, the other dentist?
DR. SOLIS: Sure.
MAN: And I told him I had a terrible pain in one of my teeth. So he checked the tooth and said it was in perfect conditions. But obviously he was wrong because now I have an abscess, and I can't...
NARRATOR: Conversation 2.
MR. SÁNCHEZ: Come in, please.
MOTHER: Mr. Sánchez, excuse me for interrupting, but this is important.
MR. SÁNCHEZ: No problem. Please, take a seat. How can I help you?
MOTHER: Well, I'm afraid one of your doctors is not doing her job properly.
MR. SÁNCHEZ: Oh, which one? What did she do?
MOTHER: It's Dr. Powell.. Marcela, can you explain what happened to Mr. Sánchez?
PATIENT: Yes, I'm allergic to penicillin, you see. If the doctor had read my medical history carefuly, she would have known that. I trusted her and took the pils she gave me, and then I had an allergic reaction and had to go to the ER. It was a terrible...
NARRATOR: Conversation 3.
PATIENT: Nurse, I was supposed to see the doctor at eight o'clock, and it's eight forty-five aready.
NURSE: I'm sorry, sir, but the doctor will see you as soon as he...
PATIENT: No, no, no. I always have to wait a long time. And I always miss classes because the doctor's behind schedule. He should show more respect to his patients. It's not right that...
NARRATOR: CONVERSATION 4
FATHER: Hello...
BOY: Dad, it's me.
FATHER: Dave, what's up?
BOY: Well, I twisted my ankle playing football.
FATHER: Oh, no! Are you OK?
BOY: Yeah, yeah. I'm fine now. The gym teacher took me to the clinic downtown. The problem is that the doctor hasn't told me when I can go home. He's been very rude to me. Whenever I ask him if I can go, he says he will only talk to you and walks away. The nurse let me call you. Can you come and get me?
FATHER: Of course I can, and I will also speak to the hospital manager. Wait right there.
