Click in the link below. Listen to the conversation
Check the script of the conversation
SARAH: Good morning, miss... Miss?
CLERCK: Yes.
SARAH: I'm here to pick up the results of my blood test. My name's Sarah Smith
CLERK: They're not ready yet.
SARAH: Oh! Well. Could you check? I was told to pick them up today and...
CLERK: Madam, I said they are not ready yet.
SARAH: Look. Please, I really need those test results today. Could you at least take a look?
CLERK: Yeah, whatever. Oh, here they are.
SARAH See?
CLERK: Calm down, lady. There's no need to make a fuss.
SARAH: A fuss? If you knew how to do you job, I wouldn't need to make a fuss! What did you expect?
