MANAGER: Hello, City Hospital, complaints manager. How can I help you?
KEN: It's Ken Jensen here. I want to make a complaint about one of the staff in the emergency room.
MANAGER: OK, Mr. Jensen, tell me what happened, please
KEN: I went to the hospital because I had a serious stomach infection, you see.
MANAGER: Go on...
KEN: So I told one of the doctors I was in severe pain, and all he did was tell me to take a seat and wait for my turn.
MANAGER: Oh...
KEN: On one hand that was rude, and on the other it was negligent, too!
MANAGER: I agree. That's not good.
KEN: Furthermore, I had to wait for almost three hours before I was attended to!
MANAGER: Do you know the doctor's name?
KEN: It's Thompson. I think he's totally incompetent. I mean doctors should listen to their patients, righ?
MANAGER: Of course, and I'm very sorry about this, Mr.Jensen. We'll look into your complaint, and if we need any more information, we'll get back in touch.
KEN: Whatever. That's the last time I'll ever be coming to your hospital.
MANAGER: That's undestandable, sir, but I can assure you not all our staff are like that.
KEN: OK, then. Thank you for your listening, al least. Good-bye.
MANAGER: Good-bye, Mr. Jensen
