Click in the link below and listen to the conversationCheck converstation 3.
MANAGER: How can I help you?
SARAH: I want to complain about a member of your staff, the woman who delivers the test results.
MANAGER: Oh! OK. Please tell me what happened.
SARAH: Well, she was very rude when I asked her for the results of my blood test.
MANAGER: How so?
SARAH: First, she said the results weren't ready, and it was only when I insisted that she went to look for them. And she interrupted me all the time.
MANAGER: I see
SARAH: Then when I arrived home and opened the envelope, they were somebody else's results.
MANAGER: Oh, that's not good at all. I do apologize
SARAH: Would you please make sure I get my test results today? Ah, and you can ask you staff not to be so rude, too.
MANAGER: Yes, I promise it won't happen again. I'll go and get the results right now
SARAH: OK, thak you very much
